FAQ

Our drops are produced in limited quantities, so we cannot promise a restock once an item sells out. Follow us on Instagram and sign up for our newsletter to be the first to know about new drops.

Our items fit true to size. If a piece runs larger, we mention this on the product page.

Every product page lists the full fabric composition of the item. We select our fabrics on how they feel, how they wear and how they hold up after washing, so each piece keeps its shape, colour and quality long after the first wear.

Always check the care label inside your item first. In general, we recommend washing inside out at 30°C with similar colours and skipping the tumble dryer. This keeps the fit, colour and details intact for longer.

New drops are announced on our Instagram and through our newsletter. Newsletter and SMS subscribers get early access before the drop goes live for everyone.

BOLD is only available through our official webshop. Products bought from other sellers may not be genuine, and we cannot help with orders placed elsewhere.

We accept iDEAL | Wero, Bancontact, credit cards (Visa, Mastercard and American Express), PayPal, Apple Pay, Google Pay and Klarna.

When paying by credit card, your billing address must match the address linked to your card, otherwise your order may not be processed. All payments are secured and we never store your card details.

Yes, you can pay later with Klarna. Select Klarna at checkout and choose to pay within 30 days or in 3 interest-free instalments. Availability depends on your country and is subject to approval by Klarna. For questions about your Klarna payment, please contact Klarna directly.

Once your payment is confirmed, your order goes straight to our warehouse to be picked, packed and shipped. This means we cannot change or cancel it. You can still return your order within the return period via our returns portal.

Once your order is placed, it goes straight to our warehouse, so we cannot change the shipping address. Please double check your details before completing your order. Once your parcel has shipped, you may be able to change the delivery options via the carrier's tracking link. If the parcel cannot be delivered, it will be returned to us and you will receive a refund minus the shipping and return costs we incurred.

You should receive your order confirmation by email within a few minutes of placing your order. Please check your spam or promotions folder first. If you entered the wrong email address or still can't find it, get in touch via our contact page with your name and order date. We will update your details and resend the confirmation.

In rare cases we may cancel an order, for example when an item turns out to be out of stock or when payment could not be verified. Because our drops are limited, our system may also cancel orders that appear to be placed by bots, through multiple accounts or in unusually large quantities, to give everyone a fair chance. You will always be notified by email and receive a full refund to your original payment method.

No, you can check out as a guest. With an account, you can track your orders, view your order history and save your details for a faster checkout. We're always building on BOLD, so more account benefits are on the way.

Have a question that isn't answered here? Get in touch with our team via our contact page. Please include your order number so we can help you faster.

We currently ship to all countries in the European Union. More countries will follow soon.

Shipping costs depend on your country:
Netherlands and Belgium: €5.50, free from €99
All other EU countries: €7.50, free from €149

The exact shipping costs are always shown at checkout.

Delivery times are counted from the moment you place your order:
Netherlands and Belgium: 1 to 2 business days
Germany, France and Italy: 2 to 3 business days
Other EU countries: 2 to 5 business days

As soon as your parcel is on its way, you will receive a tracking link by email.

As soon as your order has shipped, you will receive an email with a tracking link. It can take up to 24 hours before tracking information becomes visible.

No. We currently only ship within the European Union, so no import duties or extra taxes are charged on delivery.

If the carrier is unable to deliver your parcel, for example because of an incorrect address or because it was not collected in time, it will be returned to us. Once it has been received and processed by our warehouse, you will receive a refund minus the shipping and return costs we incurred. Still want the item(s)? Simply place a new order while stock lasts.

You can register a return within 14 days of receiving your order via our returns portal. After registering, you have another 14 days to send your item(s) back.

Please return items unworn, unwashed and unaltered, with the original tags still attached and preferably in the original packaging. You are welcome to try items on as you would in a store. For hygiene reasons, socks can only be returned in their unopened, sealed packaging.

Register your return via our returns portal. Select the item(s) you want to return, print your return label and pack everything securely, preferably in the original packaging. Drop off your parcel at the nearest drop-off point and keep your receipt until your refund has been processed.

Return shipping is at your own expense. The costs depend on your country and the carrier you choose, and are shown in our returns portal before you confirm your return.

We currently do not offer exchanges. Simply return your item via our returns portal and place a new order for the size or item you want, while stock lasts.

We process returns within 5 business days after they arrive at our warehouse. Your refund is issued to your original payment method. Depending on your bank or payment provider, it may take a few extra days before it is visible in your account. Paid with Klarna? Your Klarna invoice will be adjusted automatically.

If a returned item shows signs of wear or use beyond trying it on, such as deodorant marks, stains or odours, we may deduct an amount from your refund to cover the loss in value. In that case, we will always contact you by email first.